Policy and Warranty Information

Cook’s Computers is proud to provide a warranty for most services and products that we offer.  For your convenience we have created this to explain each of the levels of warranties we provide with our products and services.

1. As-Is, No Warranty:  These are products that have no warranty expressed or implied.  Batteries, unless sold new, fall into this category as batteries are considered a consumable item.  This includes laptop and UPS batteries.
2. DOA (Dead on Arrival): Products sold with a DOA warranty are sold generally on EBay.  Winning bidders have 10 days to test the product for functionality.  If the item is found to be defective, the buyer can send the item back and, upon verification of serial numbers and defect, receive a refund for the winning bid or a comparable replacement.  Shipping is non-refundable.  If serial numbers do not match item sent, warranty is void. 
3. 30-Day Labor Guarantee:  All Service falls with-in this category.  All Labor completed is warranted for 30 days from the original point of service.  Software or hardware defects unrelated to the original issue are not covered under the labor warranty and subject to further charges.*
4. 90-Day Parts Guarantee:  All tested refurbished parts come with a 90-day warranty from the date of purchase.  If a suitable replacement cannot be found or if the product cannot be fixed, the sale price will be refunded minus shipping, if any.
5. New Components:  New Products are covered under the factory warranty.  Warranty period is listed on the invoice or packaging for OEM parts.  Most hardware parts have a one-year warranty from date of purchase.  Software data failures due to defective parts are not covered by any warranty, users are recommended to make regular backups of their software.
6. New Systems:  New systems sold by Cook's Computers come with a two-year manufacturers parts and labor warranty unless otherwise noted on invoice.  Since the manufacturer performs the labor, repairs are generally performed offsite.  Any repairs onsite after the initial 30-days will be performed at the regular labor rate unless an onsite extended warranty is purchased at the time of the PC.  Software data failures due to defective parts are not covered by any warranty, users are recommended to make regular backups of their software.
7. While Cook's Computers makes every attempt reuse a clients original dial-up telephone number, there are times when a different number is used for testing purposes.  It is the clients responsibility to check the number in use and make appropriate changes to ensure a connection to a local number.  Cook's Computers is not responsible for any telephone charges incurred.
8. Cook's Computers does not warrant against nor will be held responsible for the following:
   1. Improper setup performed by the client
   2. Long distance charges caused by data, fax or voice calls
   3. Virus Attacks
   4. Adware
   5. Spyware
   6. Failure to update software
   7. Damages due to physical abuse or misuse of the product
   8. Damages due to shipping when insurance is not purchased
   9. Damages caused by electrical surges
9. While Cook's Computers makes every attempt to save data on a corrupted drive, there are times in which data is lost and cannot be retrieved.  Cook's Computers is not responsible for loss of data not backed up by the user.
10. Non-defective returns are subject to a 20% restocking fee.  Open items must be returned with all documentation and accessories.  Open software is non-returnable.  Defective software may be returned for a replacement.

 Cook's Computers recommends the use of a reliable, Up-to-date Antivirus program and a surge protector.  We can provide these at a discount or they can be obtained at any local computer store.  We also highly recommend backing up your data on a regular basis.  This can save a lot of time and money.  There are a variety of ways one can backup their computer system and most are not expensive at all.  Let us show you how.   An ounce of prevention is worth of pound of cure!

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Revised 3/21/06